FAQ

 

When do I need to make payment?

Payment is made immediately via our secure online payment system

 

What payment methods do you accept?

We accept both VISA and Mastercard credit cards

 

What happens if I cancel my booking?

Please review our cancellation and refund policy here

 

How do I know if a host can be trusted?

We have incorporated several measures to ensure a safe and trustworthy experience. - Intensive interview process Once a host expresses interest, we perform a thorough check from our headquarters in Cape Town. The interview process includes screening and site visits to ensure that our clients will be in a safe and enjoyable environment. - After every experience we conduct client reviews to improve service giving both our guests and hosts greater confidence in the Pozay experience.

 

How do I book an experience on request?

Simply This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us and we will arrange a Pozay dinner to suit you.

 

Where in South Africa can I experience a Pozay dinner?

All our hosts are currently based in the best city in the world, or at least we think so. Cape Town

 

What does a Pozay dinner experience cost?

Our rates vary according to the number of guests, please have a look at the RATES section of our site for more information

 

What do I actually get for the fee?

A legendary evening of conversation and culture along with a 3 course meal flavored by the dinner experience that you choose. All meals are served along with alcohol or non-alcoholic beverages.

 

Can we bring our own wine to dinner?

Sure, but please bear in mind that our Cape Malay dinner experience is alcohol free due to religious reasons.

 

Do you only offers dinners? I heard Sunday lunch in Cape Town is a big event, can we do lunch?

Sure, just email or give us a call and we will arrange an awesome Sunday (or any day) lunch for you.

 

Can I make a special meal request?

Exploring your hosts menu is part of the fun but certainly, we will convey any requests you may have.

 

In what language do I need to communicate? Does the host speak English?

All of our hosts speak fluent english, so communication is not a problem.

 

What will I have to pay for my kids?

Kids under 4yrs are free of charge, 5 - 12 pay 50% of the cost.

 

I don’t see the exact location with the experience, how do I know where to go?

Once you make a booking, the full contact and location details of the hosts will be shared with you

 

How can I be confident that the quality of food will be good?

We have several checks in place to assure quality, All hosts are visited and reviewed by the Pozay service ambassadors. But the most important assurance you have is that you eat directly with the host themselves

 

What time does a dinner event normally take place?

We recommend that you spend the day sight seeing, taking a tour, taking a day trip, etc. Check with a travel agent or tourism office for ideas. Then end the day off with an unforgettable dinner experience from Pozay.com rather than a normal restaurant. Dinners generally start at 7pm and run for approx 3 to 4 hrs

 

end faq

 

We vet all our hosts

We check out all our hosts so you dont have to worry, please see our FAQ's for more info

We'll hook you up!

Remember that if you don't see a dinner listed on the date you want, just call us on +27 21832 0966 or email us on pozay@pozay.com

Testimonials

“Brilliant idea! Wish this was available in every city. It’s a fantastic way to explore the culture of a place” Marv, UK

“This was amazing. Beats another dinner in another anonymous restaurant (that could be anywhere in the world). Was the highlight of my trip!” Gloria, UK